WHAT WE DO:

• Our services are the most comprehensive, cost-effective long-term solution to resolving your Power Quality, Grounding, Energy Management, Unknowns and associated field problems.
• If you are experiencing a problem we will find the cause and advise you how it can be corrected. Written .pdf report with optional video or slide presentation on site to communicate issues found and recommendations for follow-up. We stand with you until issues are resolved. This includes continuing guidance to your staff or even on-site working with your contractors. We offer a broad range of Professional Quality Services with fast worldwide response tailored to address your needs. No assignment too difficult.
• They range from on-site investigation of your most difficult problems or service issues to long term projects / project management, that supplements your staff in either availability or professional skills. More than forty years field experience in the high technology fields worldwide.

How Does This Work?

First we will ask a lot of questions about your problem. If your problem is simple and we can help you on the phone in our "Initial Consultation" then we are both winners. You - because your problem went away and - us - because we are not in the position of billing you for travel and time for a simple solution.

• This is the phase that we can tell you what may be necessary to find and resolve your problem. We prefer "win - win" situations and believe Customer Service is one of our stronger assets so we will attempt to understand the seriousness and complexity of your issues and advise you how to proceed.

Second - should you need our services we will schedule time for traveling to your location to assist you. We will carry a large variety of specialized equipment for evaluating your environment as well as our experiences and specialized skills. During our visit to your facilities we will investigate and record the findings for our report. We carry a portable power line-monitoring instrument and place it into use during our visit.  We will lease additional equipment, if necessary, to get more detailed data on more difficult problems using "state of the art" equipment.

• We normally require a knowledgeable person to assist in access to electrical panels, transformers, distribution rooms and that can assist in immediate repairs that can be made to correct serious safety and other issues that may be found. (Ungrounded transformers are a common issue.) This person will be made aware of our findings as we discover them. They will assist in scheduling any downtime for testing, specialized equipment etc.
• We can make a formal presentation of our findings to management before we leave if you wish with a report. We carry photographic equipment for remembering and reports and will use them unless requested not to do so.
• We, of course, will be sensitive to your on going operations to avoid disruptions to your business or production.
• We travel "heavy" with a battery powered oscilloscope, computing power for high tech data analyzing and "lab grade" instruments. Also, special software and a number of testing devices of our own design interfacing a computer to analyze grounds, harmonic voltages and currents on lines and grounds for potential problems. Most problems are found and resolved without the extra "horsepower" but we carry it - just in case. (Most people are under the mistaken idea that "a new ground" will solve all their problems - it just isn't true in our experience.)
• While we are there we are covered with general liability insurance and our agent will provide you with a "certificate" if you request one.

After we return to our office a report will be generated unless one was prepared and delivered before leaving and will reflect our findings and recommendations.

• Sometimes additional research and assistance in helping a client is required because of a particular circumstance and we wish to offer the very best solution for the best price. This will enable you to understand that we really mean that CUSTOMER SERVICE is what we sell - along with a few skills…..

How May We Assist Your Company?